Training for Other Volunteer Roles

It is also important that agencies have a process for training all volunteers, not just tutors. Board and committee members, administrative volunteers, and special events or episodic volunteers need training to help them do their jobs even better.

At a minimum these volunteers should have information packages provided that outline their roles and responsibilities, who they report to, where to turn with questions or concerns and any agency policies that will impact their work.

Agencies looking for resources and training to use with the Board members should consider the Board Governance module from the CLO online training site, Literacy Basics. CLO has also created a self-study “Board Governance Resource Guide” which is available online.

CLO has researched and written a practical guide called “Developing Job Descriptions in Ontario’s Community Literacy Agencies” that may help you to determine the skills needed for various volunteer positions.

Many agencies have told CLO that they find our Literacy Basics self-study online modules to be very helpful for providing introductory training to both tutors and other volunteers.

Also search the Internet for diverse resources and training opportunities to support your volunteers.

CLO Research on Training Satisfaction

As part of the Value Added research, volunteers in literacy agencies were asked about the training they received and their level of satisfaction with it. Eighty-two percent of literacy volunteers indicated that they had received training to assist them with their volunteer responsibilities and ninety two percent of those who received training reported their level of satisfaction with the training as satisfied, mostly satisfied or very satisfied. The remaining eight percent indicated they were somewhat satisfied (6%), or very unsatisfied (2%) with their training.